How well do your booking and staff scheduling systems work together?

Manually inputting and cross-referencing data from one system to another is one of the biggest drains on time for internal resources. It also makes operational planning more prone to human error and costly mistakes which can quickly lead to under or overstaffing.

Wouldn’t it be great if your staff scheduling system were updated instantly whenever a booking was made for tickets, tours, or events? A fully integrated tech stack offers this capability, helping to prevent double bookings and ensuring that the right personnel are available at the right times to serve guests.

Most attractions are sitting on a goldmine of visitor and operational data. The trouble is, they don’t always have an intuitive system to collect, arrange and transform that data into valuable insights.

Integrated systems make it easier to spot trends and correlations in guest behaviour, resource utilisation and operational efficiency. Top attractions understand the importance of getting to grips with analytics, so they can use data to inform strategic decisions and highlight ways to deliver a best-in-class experience that’s tailored to the needs of their target audience.

Online travel agencies (OTAs) are a key revenue stream for many attractions, yet it can be a hassle to manage bookings through separate platforms like GetYourGuide, Expedia and TripAdvisor.

Having a clear, centralised view of all sales makes it easier to plan staffing requirements and respond quickly to rises and falls in guest numbers. An intuitive staff scheduling system can offer admissions managers a quick view of staff-to-visitor ratios, so they know when to deploy extra staff or shift resources from one day to another.

As your attraction grows or adapts to seasonal fluctuations, scalability becomes more and more crucial. Integrated systems should be flexible enough to accommodate changes in demand and operational needs without disruption.

The problems associated with a lack of integration between systems will become more apparent as visitor volume increases. Smart attractions don’t wait until the pressure on processes gets out of control. Instead, they take proactive steps to manage growth and ensure their infrastructure is always prepared to deal with surges in demand while also avoiding the risk of significant downtime.

Managing separate systems that don’t communicate with each other can be a headache at the best of times. Instead of constantly doing the legwork to manually transfer data from one software to another, you may consider investing in a dynamic system that automatically connects bookings with staff scheduling and other key operational functions.

If you're curious about DigiTickets' range of services, don't hesitate to reach out for a free consultation to talk through your challenges. And make sure to download your free copy of our latest report – Your Roadmap to Selling More Tickets in 2024 – for more expert insights and industry trends!