Privacy Notices
Business to Business
Digital Ticketing Systems Ltd has collected or may collect your personal details to allow us to undertake business with you or your organisation and to keep you informed of ongoing services.
In order to comply with the Data Protection Act 2018 and the UK General Data Protection Regulation, We must provide you with the following information about the personal data you give to us or we receive from third parties as recommendations.
What Information do we collect?
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data) or data relating to a corporate entity.
We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:
- Identity Data includes first name, last name, title, company position.
- Contact Data includes business or home address, email address(es), telephone number(s) and fax number(s).
- Marketing and Communications Data includes your preferences in receiving marketing from us, or other third parties and your communication preferences
What if you don’t provide personal data?
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services) In this case, we may have to suspend or cancel a product or service you have with us but we will notify you if this is the case at the time.
How do we collect your personal data?
We use different methods to collect data from and about you including through:
Direct interactions.
You may give us your Identity, Contact, Profile, Marketing and Communications Data by filling in forms or by corresponding with us by post, phone, email, social media or otherwise.
Automated technologies or interactions.
As you interact with our website, we may automatically collect Technical or Usage Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy.
Third parties or publicly available sources.
We may receive information about you from various other third parties and public sources such as Identity and Contact Data from individuals recommending, in a business-to-business context.
Why do we process personal data?
DigiTickets processes this information to allow us to communicate with you for work reasons which may include procurement and undertaking business with you or your organisation. This may include purchasing goods and services for DigiTickets or providing services to us.
Most commonly, we will use your personal data in the following circumstances:
- Performance of Contract means processing your personal data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best product or service and the best and most secure experience. We ensure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can contact us for further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities.
Who do we share your personal data with?
We may have to share your personal data with the following parties:
- Internal Third Parties such as other companies within the DigiTickets group, which includes subsidiaries and the ultimate DigiTickets holding company and its subsidiaries.
- Service providers and suppliers based in (and outside) the UK who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers based in the UK who provide consultancy, legal, banking, accounting, insurance and services.
- HM Revenue & Customs, regulators, law enforcement bodies, police and other authorities based in the UK who require reporting of processing activities in certain circumstances (such as criminal activity, suspected or actual fraud or tax evasion).
- Marketing and PR providers where you have agreed to a publication or article with us.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not process your personal data in any country outside the European Union (EU).
How do we protect data?
We take the protection of your data seriously. We have internal policies and controls in place to try and ensure that your data is not lost, accidentally destroyed, misused, or disclosed and is not accessed except by our employees in the performance of their duties.
Where we engage third parties to process personal data on our behalf, we do so on the basis of written instructions, and such third parties are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.
How long will we keep your data?
DigiTickets will continue to hold your personal data for the duration of the business or duration of the contract and will hold your information for a further 7 years in line with the our retention policy.
As a data subject, you have several rights. You can:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, although we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- (a) if you want us to establish the data’s accuracy;
- (b) where our use of the data is unlawful but you do not want us to erase it;
- (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
- (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you would like to exercise these rights, please contact our HR & Compliance Manager, DigiTickets. Sentio House, Pynes Hill, Exeter, EX2 5AZ. Alternatively, you can make a subject access request by completing a Subject Access Request Form available on DigiTickets website, www.digitickets.co.uk.
Complaint resolution
If you believe that we have not complied with this privacy notice or your data protection rights, you have the right to file a complaint with the UK Information Commissioner’s Office, however, we hope that you will attempt to resolve the complaint with us first.
If you have any questions or concerns about the handling of your personal data, or about our privacy practices please contact our HR & Compliance manager at [email protected]
Changes to this privacy notice
We reserve the right to change this notice policy at any time as we may deem necessary from time to time or as may be required by law. We will provide you with a new privacy notice when we make any substantial changes. We may also notify you in other ways from time to time about the processing of your personal data.
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